Gronroos, Christian <br/><br/>
Service Management And Marketing: Customer Management In Service Competition 

 - 3rd 
 - New Delhi  Wiley India Pvt Ltd.  2016 
 - 483 
<br/><br/><label>ISBN: </label>978-81-265-1287-4 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management
<br/><br/><label>Dewey Class. No.: </label>658.801