Fitzsimmons, James A. <br/><br/>
Service Management: Operations, Strategy, Information Technology 

 - 8th  
 - Chennai  Mcgraw Hill Education (India) Pvt.Ltd.  2018 
 - 524 
<br/><br/><label>ISBN: </label>978-93-5316-114-9  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service
<br/><br/><label>Dewey Class. No.: </label>658.4038