Hammond, Richard  (Retail management consultant) <br/><br/>
Smart retail :  winning ideas and strategies from the most successful retailers in the world / 
Richard Hammond. 
 - 3rd ed. 
 - Harlow, England ;  New York :  Prentice Hall Business/Pearson,  2011. 
 - xvi, 224 p. ;  24 cm. 
 - Books that make you better .
 - Books that make you better. .
<br/><br/> Rev. ed. of: Smart retail :  how to turn your store into a sales phenomenon. 2nd ed. 2007.  Includes index. 
<br/><br/>1: You : Starting at the beginning -- What do you want for yourself? -- Rising above the crowd -- Keeping it simple -- Rolling those snowballs -- 2: Team : Make us happy and we will make you money -- What's the big idea? -- How to build great teams -- How to get people out of bed -- All we need is a little better every time -- 3: Customer : Make me happy and I will give you my money -- We love shopping here? -- Price and value -- Promote or die -- Marketing for real people -- 4: Store : Make it brilliant and they will spend -- Discovery! -- The great big theatre of shop -- Detail, detail, detail - the store environment -- And finally ... how we got here. 
<br/><br/><label>ISBN: </label>9780273744542 (pbk.) 0273744542 (pbk.) 
<br/><br/><label>LCCN: </label>2011006158 
<br/><br/><label>Nat. Bib. Agency Control No.: </label>015695407  Uk 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Retail trade--Management.
<br/><br/><label>Dewey Class. No.: </label>658.872