Everyday emotional intelligence: Big Ideas and Practical Advice on How to be Human at Work

Section One. What is emotional intelligence?: Leading by feel: definitions and reflections from experts -- Do you lead with emotional intelligence?: quiz yourself / by Annie McKee -- Section Two. Self-awareness: understand your emotions, know your behaviors: You can't manage emotions without knowing what they really are: don't just try to ignore your negative feelings / by Art Markman -- A vocabulary for your emotions: get precise / by Susan David -- Are you sure you show respect?: no other leadership behavior has a bigger effect on employees / by Christine Porath -- Section Three. Manage your emotions: Make your emotions work for you: use them as data / by Susan David -- Defuse a challenging interaction: reframe negative thoughts and neutralize bad behavior -- Stay grounded in stressful moments: use your body to take a break from your mind's chatter / by Leah Weiss -- Recovering from an emotional outburst: you can't just apologize and move on / by Susan David -- Section Four. Everyday emotional intelligence: Writing resonant emails: human communication for the digital age / by Andrew Brodsky -- Running powerful meetings: use empathy to understand potential conflicts / by Annie McKee -- Giving difficult feedback: spark growth rather than frustration / by Monique Valcour -- Making smart decisions article summary: emotional tagging both helps and hinders our ability to choose / by Andrew Campbell, Jo Whitehead, and Sydney Finkelstein -- An emotional strategy for negotiations: how to avoid the pitfalls of anxiety and anger / by Alison Wood Brooks -- Working across cultures: it's harder to read others across borders / by Andy Molinsky -- Section Five. Dealing with difficult people: Make your enemies your allies: reverse a rivalry by building trust / by Brian Uzzi and Shannon Dunlap -- How to deal with a passive-aggressive colleague: cut to the underlying issues / by Amy Gallo -- What to do if you're a toxic handler: don't be a hero / by Sandra L. Robinson and Kira Schabram -- Section Six. Understand empathy: What is empathy?: three types critical for leaders / by Daniel Goleman -- Beyond empathy: the power of compassion, the Dalai Lama, cognitive science, and the power of caring / by Daniel Goleman (interviewed by Andrea Ovans) -- Section Seven. Build your resilience: Resilience in the moment: recovering your self-image -- Cultivate resilience in tough times article summary: three traits of people who emerge stronger from trauma / by Diane Coutu -- Practice self-compassion: treat yourself as you would others / by Christopher Germer -- Don't endure; recharge: resilience isn't about powering through / by Shawn Achor and Michelle Gielan -- How resilient are you?: a self-assessment / by Manfred F. R. Kets de Vries -- Section Eight. Developing emotional intelligence on your team: How to help someone develop emotional intelligence: it's not as easy as a carrot or a stick / by Annie McKee -- Handling emotional outbursts on your team: watch for facts, emotions, and values / by Liane Davey -- How to manage your emotional culture: translate the organization's mission to the micromoments of everyday work life / by Sigal Barsade and Oliva A. O'Neill.

According to research by Daniel Goleman, emotional intelligence has proved to be twice as important as other competencies such as technical skills and IQ in determining outstanding leadership. It is now one of the crucial criteria in hiring and promotion processes, performance evaluations, and professional development courses. And it's not innate--it's a skill that all of us can improve. With this double volume you'll get HBR's 10 Must Reads on Emotional Intelligence and the HBR Guide to Emotional Intelligence. That's 10 definitive HBR articles on emotional intelligence by Goleman and other leaders in the field, selected by our editors--paired with smart, focused advice from HBR experts about how to implement those ideas in your daily work life. With Everyday Emotional Intelligence, you'll learn how to: - Recognize your own EQ strengths and weaknesses - Regulate your emotions in tough situations - Manage difficult people - Build the social awareness of your team - Motivate yourself through ups and downs - Write forceful emails people won't misinterpret - Make better, less emotionally biased decisions - Help an employee develop emotional intelligence - Handle specific situations like crying at work, tense communications across different cultures, and making decisions without emotional bias-- Provided by publisher