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001			16647570
003			OSt
005			20241113141343.0
008			110211s2011 enk 000 0 eng
010			_a 2011006158
016	7		_a015695407 _2Uk
020			_a9780273744542 (pbk.)
020			_a0273744542 (pbk.)
035			_a(OCoLC)ocn696096849
040			_aDLC _dYDX _dBTCTA _dYDXCP _dCDX _dYBM _dBWX _dUKMGB _dDLC
042			_apcc
082	0	0	_a658.872 _222
100	1		_aHammond, Richard _c(Retail management consultant)
245	1	0	_aSmart retail : _bwinning ideas and strategies from the most successful retailers in the world / _cRichard Hammond.
250			_a3rd ed.
260			_aHarlow, England ; _aNew York : _bPrentice Hall Business/Pearson, _c2011.
300			_axvi, 224 p. ; _c24 cm.
490	1		_aBooks that make you better
500			_aRev. ed. of: Smart retail : how to turn your store into a sales phenomenon. 2nd ed. 2007.
500			_aIncludes index.
505	0		_a1: You : Starting at the beginning -- What do you want for yourself? -- Rising above the crowd -- Keeping it simple -- Rolling those snowballs -- 2: Team : Make us happy and we will make you money -- What's the big idea? -- How to build great teams -- How to get people out of bed -- All we need is a little better every time -- 3: Customer : Make me happy and I will give you my money -- We love shopping here? -- Price and value -- Promote or die -- Marketing for real people -- 4: Store : Make it brilliant and they will spend -- Discovery! -- The great big theatre of shop -- Detail, detail, detail - the store environment -- And finally ... how we got here.
650		0	_aRetail trade _xManagement.
830		0	_aBooks that make you better.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cGB _n0
999			_c6655 _d6655